Orders and Returns
Returns – Contact us within 72 hours of receipt of goods for a return authorization. Provide your order number and reason for return.
1. Damaged on arrival: Orders are inspected prior to leaving the warehouse, but if an item is damaged we want to know about it. Full credit is available on unused damaged items. No credit is given on items that have been used after receipt.
2. Shipped in error: The packing slip is checked against the merchandise before shipping, but if the wrong items slips through a full credit is authorized.
3. Unwanted items: Must be in unused, saleable condition to receive credit.
a) Subject to a 25% restocking fee
b) No refund on shipping and handling charges
c) Return postage paid by buyer
d) Custom orders (including adjusted lengths or custom pulls) and overstock items are not returnable.
Credits ZPRZ Company will credit your credit card for the approved amount upon receipt and processing of returned merchandise to the warehouse. Allow up to two billing cycles for the credit to appear on your credit card billing statement.